Improspectives

Improv skills lead to success

Posts Tagged ‘leader

Episodic and Semantic Memory

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If I ask you to tell me what 3+2 equals, you would probably do so instantly. On the other hand, if I ask you to name in the last movie you saw the theater, you might have to think about it for a second or two. Those two different types of recall illustrate the differences between semantic memory and episodic memory.

I’ll start with episodic memory first. As the name implies, episodic memory is a form of long-term memory that records events from your life. Such episodes might include your wedding, the birth of a child, or something as mundane as getting out of a cab and stepping directly into a puddle. These episodes make up your internal autobiography, which is your personal record of your experiences.

Semantic memory, by contrast, refers to a subconscious knowledge that forms the basis for how we speak our native language, perform tasks we’ve done thousands of times, or interact in social settings. Semantic knowledge is often tacit, meaning that it is hard to quantify or describe. In many cases there is no need to write down the rules of behavior because everyone in the situation knows precisely what they are supposed to do. You’ll find this is true of families around the dinner table or groups of friends who go out for drinks after work.

Episodes from your life provide terrific fodder for scenes if you’re an improviser or for presentations in business. The trick is to find episodes that are directly relevant to your audience’s needs and to resist the temptation to stray too much from the truth. It’s one thing to tell your significant other a slightly exaggerated version of your exploits, but it’s quite another to tell an obviously untrue story in a business presentation. Conference goers have seen lots of presentations and they can smell a fake a mile away. Play it straight—don’t give in to the temptation to exaggerate too much.

Memory, Improv, and Business

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One of the great things about being an improvisational performer is that there are no lines to memorize. All you have to do is get on stage and start making up stuff with your friends. Of course it’s a lot harder than that — anyone can stand in front of a group and make things up, the question is whether what you’re creating is worth watching.

Improvisers often talk about offers, which are statements or actions that occurred earlier in the scene and can be used as a jumping off point for further work. It doesn’t make much sense to do a scene where names, locations, and motivations change without warning. It would be impossible for the audience to follow as a story, reducing their personal investment in the narrative. Sure, you could do a brief surrealistic scene as part of a replay or when it’s the known genre for a show, but in general humans are narrative creatures and prefer their stories to have a beginning, middle, and end.

You keep track of the offers in a scene or longform show by using your memory. There are different types of memory: short-term, long-term, episodic, semantic, and many other varieties that play various roles in the improv and business. There are few things more embarrassing then forgetting the name of another character in a scene, especially if you gave them their name in the first place.

Memory takes on even greater importance in business. You must have a sense of where you’ve been and the work that you’ve done to move forward and avoid repeating work. If you’re in advertising, and all of us are regardless of our actual job descriptions, you want ensure the public remembers what you’ve done and what you have to offer.

Over the next several posts I’ll explore the different types of memory, give you strategies for augmenting your memory, and show you how to avoid the traps that can befall business people and improvisers alike.

Stag Hunt Across Species

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In the Stag Hunt, also known as the Assurance Game or the Coordination Game, two hunters have the option of going after a hare or a stag. If a hunter targets a hare, he will get one for a small payoff every day. If both hunters go after a stag, they will each receive a much larger payoff, but if you target a stag and the other hunter goes after a hare, you will get nothing. Your choice as a player is whether to go for the reliable but small payoff or the larger, riskier payoff.

As with most of the other classic 2 x 2 games, we assume that the two hunters can’t communicate. At least, not so that they can coordinate their efforts before they choose which strategy to follow on a given day. What they can see, however, are the payoffs both for themselves and for the other hunter after they play a round of the game. This situation leads to some very interesting outcomes, especially when you consider it across species.

The authors of a paper titled “Responses to the Assurance Game in Monkeys, Apes, and Humans,” using equivalent procedures, tested whether capuchin monkeys, chimpanzees, or humans would perform better at the Assurance Game. The research team chose these three sets of primates because they all show tendencies toward cooperation in their natural environment. What made their research interesting was that they did not allow the humans to talk while they were being tested.

As you might expect, the humans performed better at the task than either the chimpanzees or the capuchin monkeys, but the difference was not as large as one might expect. Specifically, the researchers found that the humans who discovered the hare-hare approach thought that they had beaten the game and were always getting a reliable payoff. Game theorists call this approach the risk dominant strategy. Once the players achieve a reliable outcome, they tend not to move away from it and explore alternate possibilities.

The paper’s authors summarized their results this way:

Finally, despite being the species for which the highest frequency of pairs achieved the payoff dominant outcome, even among humans fewer than 20% in pairs did so (this increases to 27% when borderline pairs are included). An additional 38% of pairs achieved the risk dominant outcome (hare-hare), and 12% matched their partner. It is worth reiterating that despite success of humans compared with the other primates, a nontrivial proportion of pairs failed to achieve the payoff-dominant outcome. This underscores the difficulty of finding outcomes when the typical human procedures (instructions, payoff matrices, pretest for understanding) are absent, common handicaps for nonhuman species.

Obtaining the highest possible payoff from any venture, whether it is in improv or in business, means taking risks. Even in this artificial situation, in which communication was limited, some pairs of humans managed to find the payoff-dominant outcome for the Stag Hunt experiment. The problem was that many of them did not. As the authors of the study note, this is most likely a case of humans being risk averse. In an improv context, being risk averse might mean always asking for the same type of suggestions or doing the same type of scene, regardless of which suggestion you get. Some so-called improv groups even get a single suggestion from the audience, use it once by stating it during their scene, and then do the rest of the scene according to a script. It’s a cheat, one that takes a lot of the fun out of doing your performances unless you change the script every night, but it does reduce the risk of having something terribly wrong and not entertaining your audience. Over time, however, taking larger risks will yield greater rewards as long as you have competent individuals on the stage with you.

Dialogue and Cooperative Play

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Success at improv and business requires the clear communication of ideas and a willingness to incorporate others’ contributions into your work. This interchange doesn’t just happen verbally…among architects, this type of exchange happens on paper. In an opinion piece published in the September 2, 2012 New York Times, architect and Princeton professor (emeritus) Michael Graves wrote about an unspoken dialogue he had with a colleague during a boring faculty meeting:

While we didn’t speak, we were engaged in a dialogue over this plan and we understood each other perfectly. I suppose that you could have a debate like that with words, but it would have been entirely different. Our game was not about winners or losers, but about a shared language. We had a genuine love for making this drawing. There was an insistence, by the act of drawing, that the composition would stay open, that the speculation would stay “wet” in the sense of a painting. Our plan was without scale and we could as easily have been drawing a domestic building as a portion of a city. It was the act of drawing that allowed us to speculate.

Players from the ComedySportz Portland improv group love the game of Paper Telephone. The idea is that you write a starting line at the top of a piece of paper, then pass it to a friend. Your friend reads the first line, writes a second line, and then folds the paper so only the most recent line is visible. You continue passing the paper around until there’s no more room, then unfold the paper and read the story. A fun variation is to have as many pieces of paper as there are players so you get lots of stories. The results are often hilarious and the similarities among stories can be eerie.

If you haven’t played Paper Telephone, you might have written stories with a friend, trading off after every paragraph. I’ve found this method works well for developing business presentations. Sit down with two or three of your colleagues and take turns telling a story or building an outline one line at a time. Don’t worry about coherence or order yet — all you want to do is get the information down so you can revise it later. This type of cooperative play helps you get beyond the creative person’s nightmare: a blank page.

Listening as cooperation, not competition

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Improvisers need to listen carefully to create effective scenes. Everything we do in a scene is based on what came before. Even the start of the scene builds on the audience’s suggestion. Listening seems like an easy enough skill – you accept input from an audio source and incorporate it into your thoughts. If only it were that simple. Listening is a lot more complex than that, especially if you bring your own agenda to the conversation. For the next couple of posts, I’ll focus on the different types of listening and how you can do a better job as a listener.

There are quite a few good books on listening, but I recommend John Kline’s Listening Effectively from Air University Press. Air University is the U.S. Air Force’s professional development wing and it produces some very interesting work of use to leaders in every industry. Kline identifies several different types of listening, which I’ll describe in subsequent posts, but he also describes what your approach has to be to listen well.

In brief, you should listen with the goal of understanding the other person’s position. That approach is in contrast to the very natural and tempting tactic of listening to pick out keywords you can use as hooks to advance your own position. If you think of listening as a cooperative activity instead of a competition, you can improve your relationships and get the information you need to make good decisions.

Written by curtisfrye

April 22, 2012 at 1:39 pm