Improv skills lead to success

Introverts: Review of Quiet

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Cover Image of Quiet, by Susan Cain

Title: Quiet

Author: Susan Cain

Publisher: Crown

Copyright: 2012


Length: 312 pages

Price: $26

Rating: 95%

This review originally appeared on Technology and Society Book Reviews.

I am an introvert. I prefer my own company to that of others, though over the years I have found ways to manage social interactions with something approaching grace. In her new book Quiet, author Susan Cain describes my experiences with unerring accuracy.

Cain graduated from Harvard Law School and practiced corporate law for seven years. Early in the book, she described the fear she felt giving presentations, negotiating with her clients’ creditors when times were tough, and teaching negotiation techniques after she left the legal field. For an introvert, interacting with new people in a one-on-one or small group setting can be difficult. When you put the same individual in front of a large group or any group when new business or the well-being of your client is on the line, the pressure can become unbearable.

The pressure introverts feel is brought into sharper focus by what Cain calls the “extrovert ideal” prevalent in America. She starts by describing a Tony Robbins seminar she attended, where Tony’s seemingly boundless energy let him maintain his momentum throughout a 10-hour seminar with minimal breaks. Tony seemed to draw his energy from the audience, but introverts are exhausted by social interaction. The author describes one popular and dynamic speaker who is a profound introvert and must withdraw to his hotel room after he speaks to recharge. She also visited Harvard Business School, which might be characterized as Extrovert Central. Participation in classroom discussions contributes a significant amount to students grades, so it pays great dividends to speak up and make useful comments in class. Introverts, surrounded by Type A extroverts, often struggle in this environment.

Cain also analyzes the new emphasis on teamwork and consensus that permeates business and education as far down as the elementary school level. She refers to this emphasis on teamwork as the New Groupthink and declares that it “has the potential to stifle productivity work and to deprive schoolchildren of the skills they’ll need to achieve excellence in an increasingly competitive world.” She supports her argument by citing several studies performed by psychologist Anders Ericsson. His research found that the key to success in many fields depends on practicing in solitude. When you’re alone, you can engage in deliberate practice without interruption or distraction. Solitude also lets you concentrate on the elements of a skill that are bothering you the most. Mohammed Ali referred to this type of work as “the lonely work”— the work you have to do to be special is the work that no one else ever sees.

Cain provides a number of useful strategies and tactics for introverts and for organizations who hire substantial numbers of introverts to follow so they can succeed. In the computer realm, which draws introverts in huge numbers, teams can begin their collaboration virtually. Introverts perform better when given time to think on their own and without the expectation of immediate response. Also, because typing comes to them much more readily than speaking, introverts are more likely to share their ideas via a chat room or discussion forum. After your team of introverts generates their ideas, you can summarize what they’ve written and use it as the basis for a relatively brief in-person meeting to discuss the available options.

I found Quiet to be an exceptional book that speaks directly to my personal experiences. I highly recommend it to anyone who is an introvert or who lives or works with one. Much of what might mystify you about our approach to the world will become clear.

Curtis Frye is the editor of Technology and Society Book Reviews. He is the author of more than 30 books, including Improspectives, his look at applying the principles of improv comedy to business and life. His list includes more than 20 books for Microsoft Press and O’Reilly Media; he has also created over a dozen online training courses for In addition to his writing, Curt is a keynote speaker and entertainer. You can find more information about him at

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